the benefits available to you
A permanent, full-time position in a fiery team where life is good.
The possibility of finishing at noon every other Friday.
One remote workday per week.
A $500 hiring bonus in TEDY money (our internal recognition program).
Group insurance coverage that includes life insurance, long-term disability insurance, health care and dental care.
A group RRSP with an employer contribution.
Employer-provided lunch on Fridays (every other week).
On-site gym.
Social activities almost every month (BBQ, 5 to 7, Christmas party, Halloween costume contest, etc.).
An annual paid volunteer day (organization of your choice).
A telehealth service to get you to a doctor quickly, and an Employee Assistance Program (EAP).
A referral program.
Customer Service Agent
Zitta Group is a Québec‑based leader in the distribution of bathroom products across North America. As a fast‑growing SME, we strive to stay at the forefront of product innovation while offering our clients high‑quality products. Groupe Zitta is recognized within the industry for its people‑focused culture and its exceptional customer service.
Your responsibilities
- Proudly represent the company and provide highly professional, efficient, and responsive customer service
- Answer incoming calls and manage messages received through the general info email inbox Receive customer orders and accurately enter data into the system
- Respond to customer inquiries, guide them through the purchasing process, and act as a reliable point of contact at all times
- Respond to customer inquiries, guide them through the purchasing process, and act as a reliable point of contact at all times
- Provide pricing and delivery timelines based on inventory levels and production lead times when applicable
- Follow up on customer orders and promptly inform clients of any issues that may affect their orders
- Maintain up-to-date knowledge of products, specifications, price lists, and ongoing promotions
- Work closely with Sales, Planning, Logistics, and Accounting teams and communicate any important information
- Provide support tasks for the Sales, Marketing, and Accounting departments
- Perform any other related tasks to support the team
Required skills and qualifications
- Advanced proficiency in both French and English, spoken and written
- Minimum of 2 years of experience in a similar role
- High school diploma required; DEP or DEC in administration, secretarial studies, or office automation is an asset
- Comfortable with computer systems and proficient with MS Office (Outlook, Word, basic Excel)
- Experience with SAP Business One is an asset
- Knowledge of the plumbing industry and related products is an asset
- Excellent interpersonal and communication skills
- Professional, customer-focused attitude
- Strong attention to detail and accuracy in order entry
- Team-oriented mindset
- Strong organizational skills with the ability to manage multiple clients simultaneously
Think you've got what it takes? Then send us your application today!
