the benefits available to you
A permanent, full-time position in a fiery team where life is good.
The possibility of finishing at noon every other Friday.
A $500 hiring bonus in TEDY money (our internal recognition program).
Group insurance coverage that includes life insurance, long-term disability insurance, health care and dental care.
A group RRSP with an employer contribution.
Employer-provided lunch on Fridays (every other week).
On-site gym.
Social activities almost every month (BBQ, 5 to 7, Christmas party, Halloween costume contest, etc.).
An annual paid volunteer day (organization of your choice).
A telehealth service to get you to a doctor quickly, and an Employee Assistance Program (EAP).
A referral program.
After‑Sales Service Advisor
Zitta Group is a Québec‑based leader in the distribution of bathroom products across North America. As a fast‑growing SME, we strive to stay at the forefront of product innovation while offering our clients high‑quality products. Groupe Zitta is recognized within the industry for its people‑focused culture and its exceptional customer service.
To further strengthen its after‑sales service and technical support team, the company is seeking a curious, resourceful, and customer‑service‑oriented individual to join the team.
Your responsibilities
- Respond to questions and information requests by email or phone from customers, installers, plumbers, and end consumers;
- Provide customers with technical information and product guidance;
- Deliver highly professional, fast, and efficient customer service;
- Analyze issues and determine appropriate actions based on reported problems and internal policies;
- Manage product return requests in accordance with internal policies and in collaboration with the relevant departments;
- Work closely with various departments and teams to resolve issues efficiently;
- Act as a brand ambassador for Zitta by proposing improvements to optimize our products and service quality;
- Actively participate in updating all product‑related documentation;
- Keep knowledge up to date regarding Zitta products and their features;
- Perform any other related tasks as required.
Required skills and qualifications
- Minimum of 3 years of experience in an after‑sales service department;
- Bilingualism: French and English (spoken and written);
- Proficiency with MS Office (Word, Excel, etc.);
- Knowledge of SAP (an asset).
- Experience with bathroom products such as shower doors and bathtubs;
- Strong commitment to internal and external customer satisfaction;
- Teamwork and collaboration skills;
- Interest in problem‑solving;
- Proactivity and autonomy.
Think you've got what it takes? Then send us your application today!
